Terms and Conditions
Booking Terms & Conditions
Thank you for choosing Toowoomba Homestays. To ensure transparency and a smooth experience for all our guests, please take a moment to review our booking terms and conditions below.
Payment Terms – Direct & Website Bookings
When booking directly with us via our website or through Guesty:
50% Deposit: A deposit of 50% of the total booking amount is required at the time of reservation.
Remaining Balance: The remaining 50% will be automatically charged 5 days prior to check-in to the same credit card used for the initial booking.
Credit Card Details: By booking, you authorise Toowoomba Homestays to securely store and charge your card for the balance and applicable bond.
Security Bond
To protect our property and maintain a high standard for all guests:
A refundable security bond is held as part of your booking.
The bond amount and hold are processed 24 hours before check-in and released 3–7 business days after checkout, provided there are no damages, excessive cleaning, or breaches of house rules.
You will be notified via email if any deductions are required.
Cancellations & Refunds
Cancellations must be made in writing via email to qualify for a refund.
More than 14 days prior to check-in: Full refund of any payments made.
Between 14 and 5 days prior: 50% refund of the total booking amount.
Less than 5 days prior: No refund unless the property is rebooked for the cancelled dates.
We strongly recommend travel insurance for unexpected changes to your plans.
House Rules & Guest Responsibilities
By confirming your booking, you agree to:
Abide by all house rules provided at the time of booking and on-site.
Be respectful of neighbours and local noise restrictions.
Full copy of our terms and conditions can be found on the website.
Report any damages immediately to avoid delay in bond release.
Thank you for choosing Toowoomba Homestays. To ensure transparency and a smooth experience for all our guests, please take a moment to review our booking terms and conditions below.
Payment Terms – Direct & Website Bookings
When booking directly with us via our website or through Guesty:
50% Deposit: A deposit of 50% of the total booking amount is required at the time of reservation.
Remaining Balance: The remaining 50% will be automatically charged 5 days prior to check-in to the same credit card used for the initial booking.
Credit Card Details: By booking, you authorise Toowoomba Homestays to securely store and charge your card for the balance and applicable bond.
Security Bond
To protect our property and maintain a high standard for all guests:
A refundable security bond is held as part of your booking.
The bond amount and hold are processed 24 hours before check-in and released 3–7 business days after checkout, provided there are no damages, excessive cleaning, or breaches of house rules.
You will be notified via email if any deductions are required.
Cancellations & Refunds
Cancellations must be made in writing via email to qualify for a refund.
More than 14 days prior to check-in: Full refund of any payments made.
Between 14 and 5 days prior: 50% refund of the total booking amount.
Less than 5 days prior: No refund unless the property is rebooked for the cancelled dates.
We strongly recommend travel insurance for unexpected changes to your plans.
House Rules & Guest Responsibilities
By confirming your booking, you agree to:
Abide by all house rules provided at the time of booking and on-site.
Be respectful of neighbours and local noise restrictions.
Full copy of our terms and conditions can be found on the website.
Report any damages immediately to avoid delay in bond release.